Shipping Policy

This Shipping Policy outlines the official shipping processing rules, delivery timelines, global shipping terms, and service standards applicable to all orders placed on our official website. This policy applies to all customers purchasing AeroPress coffee makers, genuine original accessories, manual coffee grinders, co-branded temperature-controlled hand brew kettles, and complete coffee brewing workstation sets. We implement standardized, transparent, and customer-oriented global shipping services to ensure stable, reliable, and cost-effective delivery experiences for every global user.

1. Order Processing & Shipping Preparation

All in-stock orders will be processed and dispatched in a standardized and efficient manner. We guarantee that all confirmed and paid orders will be shipped within 1 to 3 working days. Our team conducts strict pre-shipment inspections, including product condition verification, accessory completeness check, and packaging reinforcement, to ensure that all coffee equipment is intact and fully qualified before delivery. Orders are processed in the order of receipt, with no priority shipping service available for any order.

2. Global Delivery Time Standard

We provide unified global shipping services covering all domestic and international regions worldwide. All orders follow a fixed and consistent delivery cycle with no differentiated regional standards. The standard delivery time for all global orders is 6 to 12 working days from the date of shipment. This unified delivery timeline applies to all destinations, and we do not provide expedited or rush shipping options for any orders. Customers can refer to this standard cycle to estimate the arrival time of their packages.

3. Free Shipping Service

We offer permanent free worldwide shipping on all products across our official website. There are no minimum order quantity, minimum order amount, or additional threshold requirements to qualify for free shipping. No shipping fees, logistics handling fees, or hidden service charges will be applied to any valid order. All customers worldwide can enjoy this inclusive free shipping benefit to reduce the cost of purchasing professional coffee brewing equipment.

4. Shipping Coverage & Service Scope

Our shipping services cover most regions and countries around the world. We maintain stable cooperation with reliable global logistics providers to ensure safe and standardized cross-border and local delivery services. All packages are professionally packaged with shockproof and protective materials, which are specially customized for precision coffee equipment such as grinders and kettles, effectively avoiding product damage during long-distance transportation.

5. Order Tracking & Logistics Updates

Once your order is dispatched, we will update the corresponding shipping and tracking information in a timely manner. Customers can track the real-time transportation status of their packages through the official order page. In case of normal logistics delays caused by international transportation, customs inspection, and other objective factors, the delivery cycle will be subject to the actual logistics progress, which will not affect your legitimate after-sales rights including return and refund qualifications.

6. Customs & International Shipping Terms

For all international orders, customers shall comply with the local import regulations and policies of the destination country. Any possible local import duties, taxes or related fees are not included in our product pricing and shipping services. We do not bear the relevant costs and responsibilities incurred by local customs policies. All product prices and settlement fees on our website are uniformly denominated and settled in USD.

7. Abnormal Shipping Situations

In the event of abnormal shipping conditions such as package loss, severe transportation damage, or incorrect delivery caused by our logistics arrangement errors, customers can contact our customer service team to submit verification applications. We will verify the situation as soon as possible and provide reasonable solutions including re-delivery or refund processing in accordance with official policies.

8. Customer Support

If you have any inquiries about order shipment status, delivery time, logistics tracking, free shipping rules, or other shipping-related issues, please contact us through the Contact Us page on our official website. All official contact information and email addresses are posted on the Contact Us page, and our professional customer service team will provide you with timely and accurate replies and support.