Privacy Policy

This Privacy Policy outlines how we collect, use, store, protect, and disclose personal information submitted by users when visiting and shopping on our official website. We attach great importance to the privacy protection of all global customers and strictly abide by international privacy protection standards. This policy is designed to help users clearly understand our information processing rules and ensure a safe and secure online shopping environment for every visitor and customer.

1. Information We Collect

We only collect necessary and legitimate user information required for order processing, service delivery, and customer support. The information we may collect includes basic personal information voluntarily provided by users during account registration and order placement, such as name, email address, shipping address, contact information, and payment-related verification information. In addition, we may automatically collect non-identifiable browsing data through standard network technologies, including website access time, browsing pages, device type, and access IP information, which is used for website operation analysis and service optimization.

2. Purpose of Information Usage

All collected user information is only used for internal service operation purposes and will never be used for unauthorized commercial promotion or illegal purposes. Firstly, we use your personal information to complete order confirmation, product shipment, logistics tracking, and after-sales service processing, ensuring the smooth completion of your coffee equipment purchase orders. Secondly, your contact information will be used to reply to your consultation messages, feed back order status, and solve product and after-sales problems in a timely manner. Thirdly, browsing data helps us optimize website page layout, product display, and user operation experience, so as to provide more accurate and convenient services for global users.

3. Information Storage and Protection

We adopt industry-standard data encryption technology and secure server storage measures to protect your personal information from unauthorized access, disclosure, tampering, and loss. All user data is stored in secure network servers with strict access authority management. Only authorized professional service personnel can access user information within the scope of business needs. We will retain your personal information only for the duration necessary to fulfill the service purposes or comply with standard service retention rules. When the information is no longer needed, we will perform secure data processing to completely protect your privacy security.

4. Information Sharing and Disclosure

We firmly adhere to the principle of non-disclosure of user private information. We will never sell, rent, or transfer your personal private information to any third-party commercial institutions without your explicit consent. We only share necessary user information with trusted service providers indirectly involved in order fulfillment, including logistics and distribution service providers and payment channel service providers, and such sharing is only limited to the scope required to complete order delivery and fund settlement. All cooperative institutions have signed strict privacy confidentiality agreements with us to ensure the standardized protection of user information.

5. Cookie Usage

Our website uses standard Cookie technology to improve user browsing and shopping experience. Cookies are small text files stored on your local device, which can record your browsing preferences and website access status. This technology helps the website remember your login status, optimize page loading speed, and match preferred product display content. You can adjust the Cookie permission settings through your browser settings at any time. Disabling Cookies will not affect your normal browsing of website content and placing orders, but may reduce the intelligence and convenience of partial website functions.

6. User Rights

All users have the right to inquire, view, correct, and apply for the deletion of their personal information stored on our website. If you need to sort out, modify, or clear your personal data, you can contact us through the Contact Us page of the official website. We will verify your identity and respond to your legitimate information rights requests in a timely manner within a standardized processing cycle.

7. Policy Updates

We reserve the right to appropriately update and revise the content of this Privacy Policy according to business optimization and international service standard adjustments. Any updated privacy policy content will be published synchronously on the official website. Continued browsing, accessing, and shopping on our website after the policy update means that you agree to the latest policy terms.

8. Contact Information

If you have any questions, doubts, or requests regarding this Privacy Policy and your personal information protection, please contact us through the Contact Us page on our official website. All official contact methods and email addresses are displayed on the Contact Us page, and we will provide professional and targeted replies and solutions to your privacy-related inquiries.