Customer Service Policy

We are committed to providing every global customer with a secure, transparent, and satisfying shopping experience. To standardize our service procedures and protect customer rights and interests, we have formulated this official Customer Service Policy, which covers order processing, global delivery, shipping services, refund and return rules, and transaction specifications applicable to all orders placed on our official website.

1. Order Processing & Fulfillment

All orders placed on our platform will be verified and processed efficiently by our professional team. We guarantee fast order dispatch for all in-stock merchandise. Standard order processing and shipment will be completed within 1 to 3 working days after the successful submission and confirmation of your order. All product information, including specifications, styles, and matching accessories, is strictly verified before shipment to ensure the integrity and correctness of each order.

2. Global Delivery Standard

We provide unified global delivery services covering all regions around the world. Regardless of domestic or international destinations, the standard delivery time for all orders is consistently 6 to 12 working days. We maintain stable and standardized global logistics arrangements to ensure that customers can receive their coffee brewing equipment safely and within a predictable cycle. No accelerated delivery option is provided, and all orders will follow the unified global delivery schedule.

3. Free Shipping Service

We offer 100% free worldwide shipping for all products displayed on our website. There are no shipping fees, handling fees, or any hidden additional charges for any valid order. All customers can enjoy inclusive free shipping services without order amount thresholds, bringing a cost-effective and hassle-free shopping experience for every coffee equipment purchaser.

4. Return Policy

We support a customer-friendly long-term return service to fully protect your shopping rights. A 60-day return period is available for all purchased products, starting from the date you receive your order. Customers have sufficient time to inspect product quality, appearance, and functionality. All returned items must be kept in original condition, unused, unmodified, and with complete original packaging to meet the official return eligibility standards.

5. Refund Processing Rules

Once your returned items are received, inspected, and verified to comply with our return requirements, our finance and after-sales team will initiate the official refund procedure. All eligible refunds will be processed within 5 to 10 working days. The refund will be returned according to your original payment channel. We strictly follow standardized refund processes to ensure fairness, transparency, and efficiency for every customer.

6. Unified Transaction Currency

All product pricing, order settlement, and transaction procedures on our official website adopt unified USD currency. All displayed prices, order amounts, and refund amounts are calculated and settled in US dollars, providing standardized and consistent transaction standards for global customers and avoiding exchange rate confusion and settlement differences.

7. Customer Support & Communication

For any inquiries regarding product details, order status, logistics issues, return and refund applications, business cooperation, and other after-sales services, please contact us through the Contact Us page on our official website. All official contact channels and email addresses are fully published on the Contact Us page. Our professional customer service team will provide dedicated, timely, and accurate replies and solutions to all your questions.