Refund Policy

This Refund Policy clearly defines the standardized refund rules, eligibility criteria, processing procedures, and timeframes for all orders placed on our official website. This policy applies to all global customers who purchase coffee brewing equipment, including AeroPress coffee makers, original accessories, manual coffee grinders, co-branded temperature-controlled hand brew kettles, and complete coffee brewing workstation sets. We formulate transparent and customer-friendly refund terms to protect every user’s shopping rights and ensure a fair and consistent after-sales service experience worldwide.

1. General Refund Eligibility

Customers are entitled to apply for product returns and corresponding refunds within our official service cycle. We provide a unified60-day return and refund window for all products available on our website. This period starts from the date when customers successfully receive their ordered items. All products that meet the return conditions will be eligible for a full or partial refund review. To qualify for a refund, the returned merchandise must remain in original condition, unused, unmodified, undamaged, and complete with all original packaging, accessories, and labels. Products with man-made damage, improper use traces, or missing original accessories will not be eligible for a refund.

2. Refund Processing Timeframe

After we receive, inspect, and verify your returned items to comply with our return and refund standards, our official team will initiate the formal refund process immediately. All eligible refunds will be fully processed within5 to 10 working days. The refund execution time is fixed for all global orders with no priority or accelerated processing options. Once processed, the refund will be credited back via the original payment method used during order settlement.

3. Shipping & Fee Rules for Refunds

Our website provides free shipping for all products with no shipping fees or hidden charges for any original order. As free shipping is a universal service benefit, no shipping cost will be deducted from customer refunds for eligible return orders. Customers only need to be responsible for the return shipping fees of the merchandise unless the return is caused by our official errors, including wrong item delivery, product quality problems, or missing accessories.

4. Unified Transaction Currency

All refunds on our official website are calculated and settled in unified USD currency, consistent with the order pricing and payment standards. The refund amount will be based on the actual order payment amount in US dollars. Due to the exchange rate fluctuation and handling rules of third-party payment platforms, the actual amount received by customers may have a slight deviation, which does not belong to our official refund adjustment scope.

5. Non-Refundable Situations

The following situations are not included in the eligible refund scope: products damaged due to improper operation, personal misuse, or accidental damage; products that have been used, assembled, or modified privately; products with lost original packaging, official accessories, or certification labels; return applications exceeding the 60-day official return period; and abnormal orders identified with malicious return behaviors. We will strictly review each return application to ensure the standard implementation of refund rules.

6. Order & Logistics Related Rules

All orders follow our unified global service standards: in-stock items will be shipped within 1 to 3 working days, and the unified global delivery time is 6 to 12 working days. Delays in logistics transportation will not affect the customer’s 60-day return and refund qualification. If customers receive damaged or incorrect goods during transportation, they can apply for after-sales verification and refund services within the valid period.

7. Consultation & Service Support

If you have any questions about refund eligibility, processing progress, return procedures, and other related after-sales issues, please contact our professional customer service team through the Contact Us page on our official website. All official contact channels and email addresses are displayed on the Contact Us page. We will provide accurate guidance and timely processing for your refund-related inquiries and applications.